1. Introduction and Acceptance of Terms

Welcome to raghwaa.com  (“the Website”).

These Terms of Service (“Terms”) constitute a binding agreement between you, as a user or customer of the Website (“you” or “the Customer”), and Providence Wholesale & Retail Trading Co. LLC — Kuwait., the owner and operator of raghwaa.com, legally registered in the State of Kuwait under License Number 2024/28967 (“we,” “us,” or “the Company”).

By accessing or using the Website, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms and the other policies published on the Website.

If you do not agree to these Terms, you must stop using the Website.

2. Legal Eligibility

To use the Website and make a purchase, you must:

• Be at least 18 years old.
• Have the legal capacity required to enter into transactions.
• Provide accurate and complete information.

If you are under the legal age of majority or do not have full legal capacity, you may only use the Website and place orders under the supervision and with the approval of a parent or legal guardian.

3. Use of the Website

You agree to use the Website only for lawful and personal purposes and not in any manner that violates applicable laws or the rights of others.

You must not:

• Use the Website for fraudulent or unlawful purposes.
• Provide false information or impersonate another person.
• Submit fake or unauthorized orders.
• Attempt to gain unauthorized access to the Website or user accounts.
• Disrupt the Website or interfere with its systems or performance.
• Upload or distribute viruses or malicious software.
• Copy or extract Website data using automated tools without permission.
• Infringe the intellectual property rights of the Company or any third party.
• Use the Website to send spam, abusive content, or unlawful material.
• Attempt to manipulate prices, promotions, or order restrictions.

We may suspend or terminate access to the Website where these Terms have been violated or fraudulent or unlawful activity is suspected.

4. Account Registration and Security

Some Website services may require you to create an account.

When creating an account, you agree to:

• Provide accurate, complete, and current information.
• Update your information when it changes.
• Protect your password and login credentials.
• Prevent unauthorized use of your account.
• Notify us immediately if you suspect unauthorized access to your account.

You are responsible for activities carried out through your account where they result from your failure to protect your login credentials. This does not limit our responsibility for any negligence or security incident caused by us.

We may temporarily suspend an account to protect it or investigate suspicious activity.

5. Products and Product Information

We make reasonable efforts to ensure the accuracy of product descriptions, images, ingredients, sizes, prices, and availability information.

However:

• Product colors may vary slightly depending on screen settings, lighting, or manufacturer packaging updates.
• Minor packaging changes may occur without affecting the product itself.
• Certain information may be based on details provided by manufacturers or suppliers.
• Product images may not always represent the product’s actual size.

If the product received differs materially from its description, the Customer may contact us in accordance with our Return and Exchange Policy.

Information relating to cosmetics and personal care products is not a substitute for medical advice. Customers should review ingredients, instructions, and warnings before use and stop using a product if irritation or an unusual reaction occurs.

6. Prices and Promotions

Prices are displayed in Kuwaiti Dinars unless otherwise stated.

We make reasonable efforts to ensure pricing accuracy. However, material or technical errors may occur. If we discover a clear pricing error after an order is placed, we will contact you and offer the option to:

• Confirm the order at the correct price.
• Cancel the affected product or order and receive a refund.

Future product prices may be changed without prior notice. Price changes will not affect orders that have already been accepted and confirmed.

Discounts, promotional codes, and offers are subject to the terms displayed with them, which may include:

• A specified validity period.
• A minimum order value.
• Specific products or categories.
• A maximum number of uses.
• Restrictions on combining promotions.

A promotion may be canceled where misuse or fraud is identified, and the reason will be explained to the Customer.

7. Placing and Accepting Orders

After placing an order, you will receive a message confirming that it has been received. This confirmation does not necessarily constitute final acceptance or guarantee product availability.

An order is considered accepted after:

• The order information has been verified.
• Payment has been confirmed, where applicable.
• Product availability has been confirmed.
• An order acceptance or preparation confirmation has been sent.

We may refuse or cancel an order, in whole or in part, where:

• A product is unavailable.
• Payment is unsuccessful or cannot be verified.
• There is a clear material error in the price or product information.
• Customer or delivery information is incomplete.
• We are unable to contact the Customer.
• There are indications of fraud or unlawful use.
• Permitted order quantities have been exceeded.
• Delivery to the specified address is not possible.

If we cancel a paid order, the amount will be refunded in accordance with our Cancellation, Return, Exchange and Refund Policy.

8. Payments

We accept the payment methods displayed on the checkout page when the order is placed.

You agree to provide accurate, complete, and current information and to use only a payment method that you own or are legally authorized to use.

Electronic payments are processed through third-party payment gateways. We generally do not store complete payment card numbers or bank account details on our servers.

The payment provider may require additional verification. An order may be suspended or canceled if:

• The payment is declined.
• The transaction cannot be verified.
• The payment provider suspects unauthorized use.

The Customer is responsible for any fees charged directly by their bank or payment provider.

9. Delivery and Order Receipt

We provide delivery to eligible addresses within the State of Kuwait, subject to the coverage area displayed on the Website.

Delivery times are estimates and may be affected by:

• Product availability.
• The time the order is placed.
• The delivery location.
• Weather or traffic conditions.
• Public holidays.
• Circumstances beyond our reasonable control.

We will attempt to notify the Customer of any material delay.

The Customer is responsible for:

• Providing a correct and complete delivery address.
• Providing an active phone number.
• Ensuring that the Customer or an authorized person is available to receive the order.
• Inspecting the package upon delivery and reporting visible damage.

Responsibility for the product passes to the Customer only when it is physically delivered to the Customer or an authorized recipient, not when it is handed over to the delivery company.

If delivery cannot be completed because of an incorrect address or the Customer’s failure to respond, a redelivery charge may apply after the Customer has been informed.

10. Cancellations, Returns, and Exchanges

Cancellations, returns, exchanges, and refunds are governed by the Cancellation, Return, Exchange and Refund Policy published on the Website, which forms part of these Terms.

raghwaa.com allows eligible products, including perfumes, to be returned or exchanged within 14 days of delivery, provided that all applicable return conditions are met, including that the product remains unused, unopened, and in its original condition.

Special exclusions apply to opened or used products for health, hygiene, and safety reasons. These exclusions do not affect the Customer’s rights where a product is damaged, defective, expired, or different from the product ordered.

11. Privacy Policy

The collection, use, sharing, and protection of your personal information are governed by the Privacy Policy published on the Website, which forms part of these Terms.

By using the Website, you acknowledge that you have reviewed the Privacy Policy.

Marketing communications are processed according to your consent and preferences. You may unsubscribe at any time. This does not apply to essential communications relating to orders, payments, delivery, and customer service.

12. Electronic Communications

By placing an order or creating an account, you agree to receive essential service communications through:

• Email.
• SMS.
• Phone.
• WhatsApp.
• Account or Website notifications.

These communications are necessary for processing orders and providing services.

We will only send marketing communications with your consent or where permitted by applicable laws and regulations.

13. Reviews and User Content

If the Website allows you to submit reviews, comments, or images, you confirm that the content:

• Is accurate and reflects your genuine experience.
• Does not infringe anyone’s rights.
• Is not abusive, defamatory, or misleading.
• Does not include another person’s personal information without consent.
• Does not contain advertising, spam, or unlawful material.

By submitting content, you grant raghwaa.com a non-exclusive license to display and use it on the Website and its marketing channels while retaining your original rights.

We may remove content that violates these Terms or is abusive or unrelated to the product. We will not remove a review solely because it is negative if it is genuine and does not violate these Terms.

14. Intellectual Property

All Website content, including its design, text, logos, graphics, images, databases, and software, is owned by or licensed to Providence Company.

Trademarks, product images, and materials belonging to suppliers or manufacturers remain the property of their respective owners.

Without prior written permission, you may not:

• Copy or republish Website content.
• Use logos or trademarks.
• Resell or distribute digital content.
• Modify the Website or create derivative works.
• Use Website content for commercial purposes.

The Website may only be used for personal, non-commercial browsing and shopping.

15. Third-Party Links and Services

The Website may include links to or services provided by third parties, such as:

• Payment gateways.
• Delivery companies.
• Social media platforms.
• Analytics providers.
• Manufacturer websites.

We do not control external websites or their terms and privacy practices. You should review the terms and policies of any third party before using its services.

This section does not affect our responsibility when selecting service providers or the Customer’s rights relating to an order placed through Lamseti.com.

16. Website Availability

We aim to keep the Website available and secure but cannot guarantee uninterrupted availability at all times.

The Website may be temporarily unavailable because of:

• Maintenance or updates.
• Technical failures.
• Security incidents.
• Hosting or telecommunications issues.
• Circumstances beyond our control.

We will make reasonable efforts to restore the service as soon as possible.

17. Limitation of Liability

To the maximum extent permitted by law, we are not responsible for indirect, incidental, or consequential losses that could not reasonably have been anticipated and that result from using or being unable to use the Website.

Nothing in these Terms excludes or limits liability for:

• Fraud or intentional misrepresentation.
• Gross negligence.
• Death or personal injury arising from conduct that creates legal liability.
• Defective or non-conforming products.
• Any consumer right that cannot legally be excluded or limited under the laws of Kuwait.

18. Circumstances Beyond Our Control

We are not responsible for a delay or failure to perform caused directly by circumstances reasonably beyond our control, including:

• Natural disasters.
• Exceptional weather conditions.
• Government actions.
• Road or border closures.
• Widespread telecommunications or payment network failures.
• Conflicts, disturbances, or emergencies.

We will make reasonable efforts to notify Customers and reduce the impact of such circumstances. This does not affect the Customer’s rights relating to amounts paid or unfulfilled orders.

19. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, practices, or legal requirements.

When these Terms are updated, we will:

• Publish the revised version on this page.
• Update the “Last Updated” date.
• Provide additional notice of material changes where required.

The Terms in effect when an order is accepted will apply to that order. Later changes will not apply retrospectively unless required by law.

20. Suspension or Termination of Access

We may suspend or terminate a user’s access to the Website where the user:

• Violates these Terms.
• Uses the Website fraudulently or unlawfully.
• Causes harm to the Website or other users.
• Attempts to manipulate payment systems or promotions.

Account suspension or termination will not affect accepted orders or rights and obligations arising before suspension unless a legal reason prevents their completion.

21. Severability and Waiver

If any provision of these Terms is found to be invalid or unenforceable, it will be applied to the maximum extent permitted by law, and the remaining provisions will remain in effect.

Our failure or delay in exercising any right does not constitute a permanent waiver of that right.

22. Governing Law and Dispute Resolution

These Terms are governed by and interpreted in accordance with the laws of the State of Kuwait.

If you have a complaint or dispute, please contact our customer service team first so that we can attempt to resolve the matter amicably.

If a resolution cannot be reached, either party may refer the matter to the relevant authorities or competent courts in the State of Kuwait. The Customer retains the right to submit a complaint to the official consumer protection authorities.

23. Company and Contact Information

If you have questions or comments regarding these Terms of Service, please contact us through:

Company: Providence Wholesale & Retail Trading Co. LLC — Kuwait.
Website: raghwaa.com
License Number: 2024/28967
Address: Shuwaikh Industrial Area, Block 2, Building 63, State of Kuwait
Phone: +965 66111611
WhatsApp: +965 66111611

Email: info@raghwaa.com