1. Information We Collect

Depending on how you use our website, we may collect the following information:

Personal Information

When you create an account, place an order, contact us, or subscribe to our marketing communications, we may collect:

• Your full name.
• Phone number.
• Email address.
• Shipping and billing addresses.
• Account information and shopping preferences.
• Details of your current and previous orders.
• Information provided when contacting customer service.
• Any other information you voluntarily provide to us.

Order and Transaction Information

We may collect information related to your orders, including:

• Products ordered.
• Order value.
• Selected payment method.
• Payment status.
• Delivery address and scheduled delivery time.
• Order number or transaction reference number.
• Return, exchange, or refund requests.

Payment Information

Payments are processed through secure and approved payment gateways.

We generally do not store complete payment card numbers or bank account details on our servers. We may receive the information required to confirm the transaction from the payment provider, such as the payment status, transaction value, and reference number.

The processing of payment information is also subject to the policies and terms of the payment service provider used.

Technical and Usage Information

When you visit the website, we may automatically collect certain technical information, including:

• Internet Protocol (IP) address.
• Device and browser type and version.
• Operating system.
• Pages visited.
• Time spent on the website and how you interact with it.
• Referral source and approximate date and time of the visit.
• Cookie and similar tracking technology information.

We use this information to operate the website, improve its performance and user experience, enhance security, and understand how our services are used.

2. How We Collect Information

We may collect your information through:

• Information you enter directly on the website.
• Account registration or order checkout.
• Communication through phone, WhatsApp, or email.
• Subscription to offers or marketing communications.
• Cookies and similar tracking technologies.
• Payment gateways, delivery companies, and service providers involved in fulfilling your order.

3. How We Use Your Information

We may use your information to:

• Create and manage your account.
• Process your orders and payments.
• Prepare, ship, and deliver your orders.
• Send order confirmations and delivery updates.
• Process cancellations, returns, exchanges, and refunds.
• Respond to your inquiries and provide customer support.
• Improve our website, products, services, and shopping experience.
• Detect and prevent fraudulent or unauthorized activity.
• Protect the rights of the company and its customers and maintain website security.
• Send promotional offers and marketing communications when we have your consent.
• Fulfil our accounting, regulatory, and legal obligations.
• Respond to lawful requests from the relevant authorities in the State of Kuwait.

We will not use your information for a purpose that is materially incompatible with the purposes described in this Privacy Policy without notifying you or obtaining your consent where required.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

We may share the minimum amount of information necessary with trusted parties that help us operate the website and provide our services, including:

• Shipping and delivery companies: To prepare and deliver your order.
• Payment gateways and banks: To process and verify payments.
• Website hosting and technical support providers: To operate, maintain, and secure the website.
• Customer service and communication providers: To respond to your inquiries and provide support.
• Analytics and marketing providers: To measure website and campaign performance, subject to your consent where required.
• Professional advisers and auditors: Where necessary for legal or accounting purposes.
• Government or judicial authorities: Where disclosure is required by law or pursuant to an order issued by a competent authority.

Service providers are permitted to use your information only to the extent necessary to perform the requested services and in accordance with confidentiality and data protection obligations.

5. Data Storage and International Transfers

Some website systems may be hosted, or certain information may be processed, by service providers located inside or outside the State of Kuwait.

Where personal information is transferred or processed outside Kuwait, we take reasonable measures and appropriate safeguards to protect it in accordance with applicable legal and regulatory requirements.

6. Cookies and Tracking Technologies

raghwaa.com  may use cookies and similar technologies to:

• Retain the contents of your shopping cart.
• Remember your language and preferences.
• Keep you signed in to your account.
• Operate the website and improve its performance.
• Analyse website traffic and page usage.
• Measure the effectiveness of advertising campaigns.
• Display more relevant content or offers, subject to your consent.

You can manage or disable cookies through your browser settings or the consent options available on the website.

Disabling certain essential cookies may prevent some website features from functioning correctly, including account login, the shopping cart, and checkout.

7. Marketing Communications

We will only send you marketing communications with your consent or where otherwise permitted by law.

You may unsubscribe at any time by:

• Clicking the unsubscribe link included in the message.
• Contacting us by email.
• Contacting our customer service team.

We may continue to send essential communications related to your orders or transactions even after you unsubscribe from marketing communications.

8. Data Retention

We retain your information only for as long as necessary to:

• Fulfil orders and provide our services.
• Manage your account and provide customer support.
• Comply with legal and accounting requirements.
• Resolve disputes and handle complaints.
• Prevent fraud and enhance security.
• Protect the rights of the company and its customers.

When the information is no longer required, we will delete it, anonymise it, or retain it securely where continued retention is required by law.

9. Data Security

We apply reasonable technical and organisational measures to protect your information against:

• Unauthorised access.
• Loss or damage.
• Unlawful use or disclosure.
• Unauthorised alteration or copying.

These measures may include encrypted connections, restricted access permissions, system updates, and security threat monitoring.

However, no method of electronic transmission or storage is completely secure, and absolute protection of personal information cannot be guaranteed.

If a security incident affects your information, we will take the necessary measures to limit its impact and notify the relevant authorities and affected individuals where required by law.

10. Your Data Protection Rights

Subject to applicable laws and regulations, you may have the right to:

• Ask what personal information we hold about you.
• Request a copy of your personal information.
• Correct inaccurate information or complete missing information.
• Request the deletion of your information, subject to applicable legal obligations and exceptions.
• Withdraw your consent where processing is based on consent.
• Object to the use of your information for direct marketing.
• Request the restriction of data processing where permitted by law.
• Submit a complaint or inquiry regarding how your information is processed.

We may ask you to verify your identity before processing your request to protect your information against unauthorised access.

We will review and respond to your request within the period required by applicable laws and regulations. We may refuse or restrict a request where retaining or using the information is legally required and will explain the reason where possible.

To exercise your rights, please contact us at:

Email: info@raghwaa.com

11. Children’s Privacy

raghwaa.com  is not directed at minors, and we do not knowingly collect their personal information without the consent of a parent or legal guardian where such consent is required.

If you become aware that a minor has provided us with personal information without appropriate consent, please contact us so that we can take the necessary action.

12. External Links and Services

Our website may contain links to external websites or services, such as payment gateways or social media platforms.

We do not control the privacy practices of these third parties. We recommend reviewing their privacy policies before providing them with your information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, practices, or legal requirements.

When this policy is updated, we will:

• Publish the updated version on this page.
• Update the “Last Updated” date.
• Provide additional notice where the change is material and such notice is required by law.

The updated policy will take effect from the date it is published unless otherwise stated.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us through:

Company: Providence Wholesale & Retail Trading Co. LLC — Kuwait.
Website: raghwaa.com
License Number: 2024/28967
Address: Shuwaikh Industrial Area, Block 2, Building 63, State of Kuwait
Phone: +965 66111611
WhatsApp: +965 66111611
Email: info@raghwaa.com